Experience - Karen-Anne B. Jackson-Karen-Anne Jackson
WORK ETHIC COMMITMENT
"Providing unsurpassed customer service in all capacities/roles and industries is a commitment I have demonstrated proudly to the satisfaction of my employers throughout my vocational lifetime. I remain fully committed to this in all I do today so that my young adult sons and adult children will emulate the same throughout their professional lives."
PROFESSIONAL SUMMARY
Accomplished Senior Development Product/System Analyst and IT Consultant with extensive experience in software design, project management, and business analysis. Proven track record of leading high-performing teams, establishing GUI standards, and delivering complex mortgage and transportation software solutions. Expert in bridging the gap between business strategy and technical execution within Agile frameworks.
CORE ACCOMPLISHMENTS
System Design: Assisted in the design and deployment of a Web Service for BKFS to address 2021 NACHA Fraud Regulations.
Innovation: Designed thin-client, web-based systems for mortgage disbursement fulfillment and field trip tracking.
Leadership: Led a team of 8 software engineers to deliver custom mortgage software under budget and ahead of schedule.
Methodology: Co-architected and deployed a rapid application development (RAD) methodology and established company-wide GUI standards.
Operational Excellence: Established HR policies, procedures, and customer service teams for start-up CLEC operations.
PROFESSIONAL EXPERIENCE
ICE MORTGAGE TECHNOLOGY | Remote, Sr. Development Product/System Analyst |February 2020 – March 2026
Analyzed high-level Epics and Features to ensure requirements are clear, complete, and actionable for development teams.
Groomed User Story Acceptance Criteria and divide stories into functional change sets for iterative delivery.
Collaborated across teams to support, troubleshoot, and deliver application enhancements.
Lead implementation support for client migrations between authentication platforms and optional functional modules.
Provided technical analysis, internal cross-training, and production demonstrations for stakeholders.
BLACK KNIGHT, INC. | Remote, Senior IT Consultant | March 2004 – February 2020
Elaborated on business requirements and developed comprehensive use cases and functional specifications.
Designed, tested, and provided end-to-end support for mortgage software solutions.
Analyzed customer requests to prepare requirements and detailed invoice documentation.
Provided cross-functional support for Sales, QA, Publications, and Implementations teams.
VERSATRANS SOLUTIONS, INC. | Latham, NY, Product Manager | February 2003 – March 2004
Identified emerging market needs through user groups, customer visits, and competitive analysis.
Partnered with executive management to define the scope of new development initiatives.
Guided the transition of legacy applications to modern web-based platforms.
ALLTEL INFORMATION SYSTEMS | Latham, NY, Development Manager / Business Analysis Manager | August 2002 – February 2003
Managed resource allocation, performance reviews, and salary recommendations for engineering teams.
Developed, defined, and documented processes and procedures for the "Development Business Analyst" role in the Development organization.
ALLTEL INFORMATION SYSTEMS | Latham, NY, Business Analyst | July 2001 – August 2002
Elaborated on business requirements and developed comprehensive use cases and functional specifications.
Designed, tested, and provided end-to-end support for mortgage software solutions.
Provided cross-functional support for Sales, QA, Publications, and Implementations teams.
TECH VALLEY COMMUNICATIONS, INC. | Albany, NY, Customer Service and Operations Manager | October 1999 – September 2000
Collaborated with the CEO and COO to define and document business operations for customer service, human resources, and billing.
Authored core HR documentation, including Employee Handbooks and training materials.
Managed the implementation and testing of the company billing system.
COMMSOFT, INC. | Troy, NY, Manager, Business Analysis | October 1996 – October 1999
Defined, established, and documented the Development Business Analyst Role.
Authored job description, vetted and interviewed candidates, assembled and managed team of 8 software business analysts.
Performed essential management and supervisory duties (time approval, performance reviews, etc.).
Elaborated on business requirements and developed comprehensive use cases and functional specifications.
Designed, tested, and provided end-to-end support for supported applications.
Software: MS Office Product Suite, Team Foundation Server (TFS), Service Now, Azure DevOps, Gemini, Copilot.
Database & Query: MSQL Query tools, SQL, Data File Update, and AS/400 query tools.
Methodologies: SAFe® 5 Practitioner (Certified), Rapid Application Development (RAD), Agile/Scrum.
Certified SAFe® 5 Practitioner
State University of New York, Albany: Post-Graduate Study in Business Administration
State University of New York, Albany: Bachelor of Arts (Graduated with Honors)
Available upon request.